FLIR Service & Support

As the global leader in infrared cameras and thermography equipment, FLIR ensures that your support begins, not ends, at the time of purchase. With over 60 sales and service offices worldwide, you are never far from a FLIR support representative.


Tech Support Hotline (TSH)

Call 1-888-747-3547


Product Documentation

Download product warranty information, product manuals, and export information.


Repair Services

The FLIR expert service team provides quality warranty and non-warranty repair.  Find your local service representative.


Product Support for Visible Security Cameras

Digimerge

Support POC

Call 1-800-254-0632 or email at: product.visible.support@flir.com

RMA

Call 1-866-344-4674 opt 3 or email at: VisibleSales@flir.com



FX

Support POC

Call 1-844-283-5471 or email at: Product.fx.support@flir.com

RMA

Visit Our FLIR Support page.



Lorex

Support POC

Call 1-877-755-6739 or email at: product.lorex.support@flir.com

RMA

Visit Our Lorex Support page.


Product Support for Handheld Security Cameras

Support POC

Scout/FirstMate

Call 1-888-747-3547 or email at: pvs.support@flir.com

RMA

Call 1-866-354-7911 or email at: gsbos.service@flir.com

Portal Only

Visit us at: Our FLIR Customer Repair page


Product Support for RS/Thermosight Cameras

Support POC

Call 1-888-747-3547

RMA

Call 1-866-354-7911 or email at: gsbos.service@flir.com


Product Support for Thermal Security Cameras

Support POC

Call 1-888-747-3547 or email at: Product.Thermal.support@flir.com and/or product.enterprise.support@flir.com

RMA

Call 1-888-388-3577 or email at: product.enterprise.support@flir.com


Product Support for Thermal Maritime Cameras

Support POC

Call 1-888-747-3547 or email at: Americas.service@raymarine.com

RMA

Portal Only

Visit us at: Our FLIR Customer Repair page


Product Support for FLIR ONE

Support POC

Call 1-844-283-5471 or email at: FLIRONE-Support@flir.com

RMA

Portal Only

Visit us at: Our FLIR One Support page


Product Support for Pan-Tilt Unit (PTU)

Technical Support/RMA

Click here for MCS Pan Tilt Support


Product Support for OEM Cores

Uncooled

Technical Support/RMA

OEM Cores Support


Product Support for Legacy-Merlin/Phoenix/Sci Cameras

Chris Bainter

Call 1-800-419-4797


Product Registration

Visit us at: Our FLIR Products Registration page or call 1-866-344-4674


Product Support for UAS - VUE

Support POC/RMA

Call 1-844-283-5471 or email at: FLIRsUAS-Support@flir.com


Sales Questions?

Have questions about our products or looking to buy? Contact us  

 

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